JIAN Pilates App – Terms of Use, Privacy Policy, and User Agreement

Effective Date: 5 November 2025

Last Updated: 5 November 2025

Important Update

Effective from the date above, we have updated our Terms of Use and Privacy Policy to include the collection of user birth dates. This information will be required for user registration and account management purposes, including eligibility for birthday-related offers and loyalty rewards.

Users who previously registered without providing a birth date will receive an in-app notification prompting them to update their profile. Once submitted, the birth date cannot be edited directly in the App. For correction requests due to input errors, please contact our support team for verified backend updates.

Welcome to JIAN Pilates.

These Terms of Use, Privacy Policy, and User Agreement (collectively, the "Agreement") govern your use of the JIAN Pilates mobile application (the "App"), which is owned and operated by JIAN Pilates ("JIAN Pilates," "we," "us," or "our").

By accessing or using our App, you agree to be bound by this Agreement. If you do not agree with any part of these Terms, please do not use the App.

1. Acceptance of Terms

By downloading, accessing, or using the App, you confirm that you have read, understood, and agree to be legally bound by this Agreement. If you are agreeing on behalf of another individual or entity, you represent that you have the authority to bind them to these Terms.

2. Account Registration and Security

Access to the JIAN Pilates App and its features is restricted to registered users. In order to use the App and access any content, services, or functionality, you are required to create an account and log in.

By registering an account, you represent and warrant that you:

Are at least 18 years of age or the legal age of majority in your jurisdiction;
Provide accurate, current, and complete information, including your full name, email address, and date of birth;
Maintain the accuracy of your information by promptly updating it as needed;
Safeguard your login credentials;
Accept full responsibility for all activities conducted through your account.

If you are under 18, you may not register for an account or use the App without parental or guardian consent. JIAN Pilates reserves the right to verify age or suspend non-compliant accounts.

Once a user's date of birth is submitted during registration, it is locked and cannot be edited directly in the App.

If an error occurs, users may contact JIAN Pilates Support to request a verified correction, which will be processed internally by our authorized administrative team.

3. Use of the App

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the App for personal, non-commercial purposes.

You agree not to:

Reproduce, modify, distribute, or exploit any part of the App without our prior written consent;
Reverse-engineer, decompile, or tamper with the App;
Interfere with the functionality or security of the App or its infrastructure;
Use the App in violation of applicable laws or regulations.
Use automated tools, bots, scrapers, or other automated methods to access or interact with the App.

3.1 App Updates

We may issue updates or enhancements from time to time. Updates may be automatically installed or require manual acceptance. Continued use after updates implies agreement to any revised Terms.

4. Health and Safety Disclaimer

You understand and acknowledge that participation in physical exercise involves inherent risks. You voluntarily assume all risks and responsibilities associated with any injuries or health issues that may arise from participation in classes, programs, or the use of the App. JIAN Pilates recommends obtaining medical clearance from a qualified healthcare professional prior to beginning any exercise program.

5. Payments and Packages

The App offers various packages available for purchase through multiple payment methods.

By purchasing any package, you agree to pay the applicable fees in accordance with the payment method selected at checkout. All prices are displayed in Malaysian Ringgit (MYR) and include applicable taxes unless otherwise stated.

All payments are final and non-refundable, except where otherwise required by applicable law. Refunds may be considered only in limited circumstances such as duplicate payments, billing errors, or confirmed service disruptions.

Payments are processed securely through authorized third-party gateways. JIAN Pilates does not store or directly process your credit or debit card information.

JIAN Pilates reserves the right to modify package offerings, pricing, and accepted payment methods at any time, with prior notice where practicable.

6. Intellectual Property Rights

All intellectual property rights in and to the App, including but not limited to all software, content, graphics, trademarks, and logos, are owned by JIAN Pilates or its licensors.

You acknowledge that you have no rights to such intellectual property except as expressly granted under these Terms.

Any unauthorized use of such intellectual property is strictly prohibited.

7. Privacy Policy

7.1 Information We Collect

We collect personal information when you register for an account or use the App. This may include:

Personal information: name, email address, contact details, billing address, and profile preferences.
Account data: registration details, membership tier, loyalty points.
Booking and transaction data: class bookings, attendance records, package purchases.
Date of birth (mandatory field) — used for birthday-related features, offers, and user verification purposes.
Cookies and similar technologies: to improve app performance and personalize content.

7.2 Use of Information

We use your information we collect to:

Provide, operate, and maintain the App and its features;
Process bookings, purchases, and refunds where applicable;
Personalize user experience and deliver tailored offers, including birthday rewards where applicable;
Communicate important updates, booking confirmations, receipts, and customer support;
Improve the functionality, security, and performance of the App;
Conduct analytics, troubleshooting, and aggregated reporting (in a non-identifiable form);
Comply with legal obligations and respond to lawful requests from authorities.

7.3 Information Sharing

We do not sell or rent your personal data to third parties. We may disclose personal information to:

Service providers who perform functions on our behalf (payment processors, hosting providers, customer support platforms) — subject to confidentiality obligations;
Law enforcement, regulators, or other third parties where disclosure is required by law or necessary to protect legal rights, safety, or property;
Other third parties only with your explicit consent.

7.4 Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

7.5 Data Retention and Your Rights

We retain your personal data only as long as necessary to fulfill the purposes described. You may contact us to request access, correction, or deletion of your personal information, subject to applicable laws.

Birthday data cannot be changed directly in the App; verified corrections may only be performed by JIAN Pilates administrative staff upon user request.

8. Termination

We reserve the right to suspend or terminate your access to the App at our sole discretion, without prior notice or liability, if you breach any provision of these Terms or engage in conduct detrimental to the App or other users. You may terminate your account at any time by following the account deletion procedures within the App.

9. Limitation of Liability

To the fullest extent permitted by law, JIAN Pilates, its affiliates, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of or inability to use the App, including but not limited to any injury or health-related claims.

10. Modification of Terms

JIAN Pilates reserves the right, at its sole discretion, to modify or update these Terms at any time. We will notify you of any material changes by posting the updated Terms on the App or via email. Continued use of the App after such modifications shall constitute your acceptance of the revised Terms.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to any conflict of law principles. Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Member Services & Policies

12.1 Membership Access

Access to JIAN Pilates services, including booking and attending classes, requires account registration through the App.
Members may purchase class packages as listed in the App; these packages provide access to scheduled group classes or private sessions, subject to availability.
Only selected packages are shareable between users. All other packages are strictly non-transferable and must be used solely by the account holder. Details on shareable packages will be indicated within the App or communicated at the point of sale.

12.2 Class Bookings

Members may book classes directly through the App, subject to available slots.
Advance booking is recommended to secure your preferred time.
Please arrive on time, or ideally at least 10 minutes before the scheduled class. Late arrivals may not be permitted entry. However, we do allow a grace period of 15 minutes. If you arrive more than 15 minutes late, entry will not be allowed to ensure the safety and flow of the class.

12.3 Cancellations and No-Shows

Cancellations must be made at least 24 hours in advance of the scheduled class time.
Late cancellations or no-shows will result in the session being deducted from your package and are not eligible for refund or credit.
Repeated no-shows may result in temporary or permanent booking restrictions at our discretion.

12.4 Package Validity

Class packages come with a defined validity period as stated at the time of purchase.
Expired sessions are non-refundable and non-transferable.
Extensions may be granted in exceptional circumstances at our discretion.

12.5 Attire and Conduct

For Pilates classes, we recommend wearing comfortable sportswear that allows for ease of movement and flexibility.
Grip socks are mandatory for all classes, as they provide enhanced stability, support, and maintain hygiene within the studio environment.
All members are expected to conduct themselves respectfully and courteously toward instructors and fellow participants. Disruptive, inappropriate, or aggressive behavior may result in suspension or termination of access to services.

12.6 Health and Safety

Members participate at their own risk and should consult a medical professional before beginning any exercise program.
Please notify instructors of any injuries or physical limitations before class.

12.7 Refunds and Transfers

All purchases are final and non-refundable, except where refunds are required by applicable law.
Group Class Packages are shareable among participants.
Private Class Packages (30 & 50 sessions) may be shared by up to two individuals..
Private Group Class Packages are non-transferable and must be used by the same participants unless approved by JIAN Pilates.
Duet Classes are restricted to the same two individuals and cannot be shared with others.

12.8 Studio & App Communication

Class changes, cancellations, or announcements will be made through the App, email, or Whatsapp.
It is your responsibility to keep your contact information current.

12.9 Confidentiality and Privacy

All user data is handled in accordance with our Privacy Policy.
We do not share member data without consent, unless legally required.

12.10 Personal Belongings

Members are responsible for their own personal items brought into the studio. JIAN Pilates is not liable for any lost, stolen, or damaged belongings. We recommend leaving valuables at home and using designated storage areas within the studio at your own risk.

12.11 Studio Rules and Regulations

To maintain a safe, respectful, and professional environment, all members and guests are expected to comply with the following rules:

Mobile phones must be silenced during class sessions.
Food and beverages (except water) are not permitted in the studio area.
Smoking and the use of illegal substances are strictly prohibited on the premises.
Children and non-participating guests are not allowed in class areas unless otherwise authorized.
Instructors and staff reserve the right to remove or deny entry to any participant who disrupts the class environment or violates our studio policies.

Failure to adhere to these rules may result in disciplinary action, including suspension or termination of membership.

12.12 Waiver and Release of Liability

By using the JIAN Pilates App or participating in any classes, sessions, programs, or activities offered at JIAN Pilates studios, you acknowledge and agree to the following:

You fully understand and accept that engaging in physical exercise, including Pilates, involves inherent risks such as physical injury, muscle strain, heart conditions, or other health complications.
You certify that you are in good physical condition, and that you have either received medical clearance to participate or have chosen to participate voluntarily and assume all associated risks.
You agree to assume full responsibility for any and all injuries or damages, known or unknown, which you may incur as a result of your participation in any JIAN Pilates activities, whether in-person or via the App.

Release of Claims

To the fullest extent permitted by law, you hereby waive, release, and discharge JIAN Pilates, its directors, employees, contractors, instructors, affiliates, and agents from any and all liability, claims, demands, or causes of action arising out of or connected with your participation in our classes or use of our App or facilities.

This release includes, but is not limited to, liability arising from negligence, whether active or passive, and extends to any physical, emotional, or material harm suffered during or after participation.

By agreeing to these Terms, you voluntarily waive certain legal rights and acknowledge that this waiver is binding upon your heirs, executors, administrators, and assigns.

13. Miscellaneous

13.1 Entire Agreement

These Terms and Conditions constitute the entire understanding between you and JIAN Pilates regarding the App, studio use, and related services. They supersede any prior agreements, representations, or understandings—whether oral or written—unless expressly agreed otherwise in writing by JIAN Pilates.

13.2 Precedence

In the event of any inconsistency or conflict between these Terms and any other communication (verbal or written), these Terms shall prevail unless otherwise expressly agreed in writing by JIAN Pilates.

13.3 Variation

No modification or variation of these Terms shall be valid unless made in writing and agreed to by JIAN Pilates.

13.4 Headings

The headings in these Terms are for convenience only and shall not affect their interpretation.

13.5 Statutory References

Any reference to a statute or regulation includes any updates, amendments, re-enactments, or extensions that may occur from time to time.

13.6 Severability

If any provision of this Agreement is found to be unlawful, void, or unenforceable, that provision shall be severed from this Agreement, and the remaining provisions shall remain in full force and effect.

14. Contact Information

For any questions or concerns regarding this Agreement, Terms, or Privacy Policy, please contact us at:

JIAN Pilates
Email: [jianpilatesstudio@gmail.com]
Address:

📍 JIAN Pilates Jaya One
Lot 1.043, Level 1, The School, Jaya One, 72A, Jln Profesor Diraja Ungku Aziz, Seksyen 13, 46200 Petaling Jaya, Selangor
You can also find us here on the map: https://maps.app.goo.gl/fAESvcbumxrewXr38

📍 JIAN Pilates Bukit Jalil
No J-1-1, Pusat Perdagangan Bandar, Persiaran Jalil 1, Bukit Jalil, 57000 Kuala Lumpur, Federal Territory of Kuala Lumpur.
You can also find us here on the map: https://maps.app.goo.gl/uggSvBDdbhsjStgh8

JIAN Pilates Package Purchase Terms & Conditions

Payment and Pricing

All package prices are listed in Malaysian Ringgit (MYR) and include applicable taxes unless otherwise stated. Full payment is required at the time of purchase. All payments are final and non-refundable, except where required by applicable law. Refunds may be issued only in limited cases such as duplicate transactions, billing discrepancies, or confirmed service disruptions. Payments are processed securely through authorized third-party gateways. JIAN Pilates does not store or directly process customers' credit or debit card details.

Package Validity

Each package carries a defined validity period as stated at purchase. Unused sessions will expire automatically and are non-refundable and non-transferable, except under exceptional circumstances at JIAN Pilates' discretion.

Package Use and Transferability

Packages are intended for the sole use of the registered account holder and are non-transferable unless otherwise stated. Selected packages may be shareable between users as indicated within the App or at the point of sale.

Class Booking and Attendance

Bookings must be made through the App and are subject to availability. Members are encouraged to arrive at least 10 minutes before class. The class will start on time; however, a grace period of 15 minutes is allowed. If you arrive later than this, unfortunately, you will not be able to join the session, and the class will be counted as used.

Cancellations and No-Shows

Cancellations must be made at least 24 hours prior to the scheduled class time to avoid forfeiture of the session. Failure to cancel within this timeframe will result in the session being deducted from your package. Late cancellations or no-shows will lead to the session being forfeited without any refund or credit. Repeated no-shows may result in temporary or permanent booking restrictions at our discretion.

Member Conduct and Health

Members are expected to comply with all studio rules and maintain respectful conduct towards instructors and fellow participants. Participation in Pilates classes involves inherent risks; therefore, members should consult a medical professional prior to beginning any exercise program.

Modifications to Terms

JIAN Pilates reserves the right to modify package terms, pricing, and offerings at any time, with prior notice provided when practicable.