Privacy Policy

Effective Date: 5 November 2025

Last Updated: 5 November 2025

At JIAN Pilates, we value the privacy of our customers and users. This Privacy Policy explains how we collect, use, and protect your personal information when you use the JIAN Pilates mobile application (the "App") or visit our website.

Information We Collect

We collect personal information when you register for an account or use the App. This may include:

  • Personal information: name, email address, contact details, billing address, and profile preferences.
  • Account data: registration details, membership tier, loyalty points.
  • Booking and transaction data: class bookings, attendance records, package purchases.
  • Date of birth (mandatory field) — used for birthday-related features, offers, and user verification purposes.
  • Cookies and similar technologies: to improve app performance and personalize content.

How We Use Your Information

We use your information we collect to:

  • Provide, operate, and maintain the App and its features;
  • Process bookings, purchases, and refunds where applicable;
  • Personalize user experience and deliver tailored offers, including birthday rewards where applicable;
  • Communicate important updates, booking confirmations, receipts, and customer support;
  • Improve the functionality, security, and performance of the App;
  • Conduct analytics, troubleshooting, and aggregated reporting (in a non-identifiable form);
  • Comply with legal obligations and respond to lawful requests from authorities.

How We Protect Your Information

We implement reasonable technical, administrative, and organizational safeguards to protect personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

Sharing Your Information

We do not sell or rent your personal data to third parties. We may disclose personal information to:

  • Service providers who perform functions on our behalf (payment processors, hosting providers, customer support platforms) — subject to confidentiality obligations;
  • Law enforcement, regulators, or other third parties where disclosure is required by law or necessary to protect legal rights, safety, or property;
  • Other third parties only with your explicit consent.

Data Retention and Your Rights

We retain your personal data only as long as necessary to fulfill the purposes described. You may contact us to request access, correction, or deletion of your personal information, subject to applicable laws.

Birthday data cannot be changed directly in the App; verified corrections may only be performed by JIAN Pilates administrative staff upon user request.

Cookies

We use cookies and similar technologies to enhance your experience on our website and App. Cookies are small files stored on your device to help us analyze web traffic and improve our services. You can choose to disable cookies in your browser settings, but this may affect your ability to use some features of our website or App.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

JIAN Pilates
Email: [jianpilatesstudio@gmail.com]

Address:

📍 JIAN Pilates Jaya One
Lot 1.043, Level 1, The School, Jaya One, 72A, Jln Profesor Diraja Ungku Aziz, Seksyen 13, 46200 Petaling Jaya, Selangor
You can also find us here on the map: https://maps.app.goo.gl/fAESvcbumxrewXr38

📍 JIAN Pilates Bukit Jalil
No J-1-1, Pusat Perdagangan Bandar, Persiaran Jalil 1, Bukit Jalil, 57000 Kuala Lumpur, Federal Territory of Kuala Lumpur.
You can also find us here on the map: https://maps.app.goo.gl/uggSvBDdbhsjStgh8